Tenant Resources

Applying for Rent

Prospective tenants can apply for a property by completing an application form found on our website or at reception in any of our offices. The application form is required to be completed in full detail with references provided where appropriate. As our company has a major responsibility in leasing and managing the property, it is essential that we check credentials before properties are let.

Once an application is approved, a Tenancy Agreement is raised for the landlord and the tenant to sign. It is a legally binding agreement whereby both parties agree to abide by conditions set out in the agreement. The lease is based on the Residential Tenancies Act 1997.

At the signing of this agreement, the tenant is required to pay their bond and rent by two separate bank cheques. The rental cheque being one month’s calendar rent in advance is payable to Elite Agents & Partners and the bond is for the same amount payable to the R.T.B.A. (Residential Tenancies Bond Authority). The R.T.B.A. hold onto the bond in trust for the tenant until it is released back to the tenant upon a successful completion of the tenancy.

Before taking occupancy of the premises, our company will complete a detailed Condition Report as evidence to how the property has been presented to the tenant. The tenant has three working days to make any corrections to this report before signing it and returning it to our agency. A Statement of Rights and Duties is also provided to the tenant, which is a summary outline of both parties rights under a tenancy agreement.

Ask for help if you are not sure. Rental property management is an important part of our business. We are conscious of developing a professional relationship with all of our tenants. We are here to help you. If you are unsure or concerned about any aspect of this application, your call is welcome.

If your application has been unsuccessful it will be destroyed.

Property Maintenance (Urgent Repairs)

What counts as an urgent repair in Victoria?

  • A burst water service
  • A blocked or broken lavatory system
  • A serious roof leak
  • A gas leak
  • A dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of any essential service or appliance provided by the landlord or agent for solar panels, hot water, water, cooking, heating or laundry
  • A failure or breakdown of the gas, electricity or water supply
  • Any fault or damage that makes the rented premises unsafe or insecure
  • An appliance, fitting or fixture which is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase in the rented premises

Tenants Tips

Rental Payments

All rental payments are only accepted by direct debit: cheque or savings. If you experience any difficulties in paying your rent, we encourage you to please contact your property manager to discuss as soon as possible.

Periodic Inspections

During the term of your tenancy it is our policy to conduct six month inspections.Your Property Manager will contact you to arrange a mutually convenient time to carry out the inspection.These inspections are to monitor how the property is being maintained and also to see what routine maintenance is required to be carried out by the landlord.


One set of keys is provided at the commencement of the tenancy. These keys are photocopied and signed for by the tenant. In most cases, a back-up set is held by our agency. These keys are security coded. If a tenant locks themselves out or loses their keys, the office set, if held, may be collected by the tenant in office hours, provided suitable photo ID is produced and they are signed for. These keys must be returned within 24 hours. It is always wise that the tenant arranges a spare set of keys that are readily and easily accessible in case the above situation arises out of office hours. If a tenant changes a lock, they are required to pass a copy on to their agent.

Terminating or Vacating

Terminating a tenancy agreement – Victoria

Either the landlord or the tenant can terminate a tenancy by giving the other party the appropriate notice under The Residential Tenancies Act 1997.

If a tenant wants to simply vacate whilst on a monthly tenancy, 28 days written notice is required. It is accepted as received the day it arrives at our office. If there is still a fixed term in force, the tenant should call their Property Manager to discuss finding a suitable tenant ASAP. 28 days written notice is still required. The tenant is also responsible for the following:

a) Pay rent until the property is re-let to an approved tenant by the landlord or continue to pay rent until the expiration of the fixed term agreement, whichever occurs first.

b) Pay a pro rata letting fee to the agent.

c) Pay any pro rata advertising fee

d) Pay for credit checks conducted on new applicant’s pro rata

Please refer to your tenancy agreement regarding any associated costs pertaining to a lease break situation.

Vacating/Final Inspections

Upon receiving written notice that a tenant is vacating, our company will confirm this and provide a checklist as to how the tenant should leave the property. In short, the property should be left clean and tidy, gardens attended to and if any accidental damage has occurred, this should also be attended to prior to the final inspection.

Our policy is to conduct a final inspection within 48 hours of all keys, remote controls etc ( if applicable) being returned to our office. On the basis that this has been done, most final inspections are straight forward to conduct. Our reference is always the original Condition Report completed by both parties at the commencement of the tenancy. A bond claim form is completed and signed by both the tenant and the agent to release the bond to the tenant. Any agreed deductions may be deducted from the bond.

If there are any disputes between the landlord and tenant and an agreement cannot be reached, a VCAT hearing will be applied for by our company. At this hearing, a referee hears evidence from both parties and will then make a binding decision. We feel it is wise to reach an agreement between both parties to avoid this – often time consuming process.